Terms and Conditions

ePelican.com, Inc. ("ePelican.com") offers services (the "ePelican.com Services") through which you can sell certain consumer electronic products (the "Products") after receiving an "offer" from ePelican.com by identifying your Product and completing check-out on the ePelican.com Websites. You must agree to abide by the following terms in order to use the ePelican.com Services and/or the ePelican.com Websites.

BY SETTING UP AN ACCOUNT, OR BY USING EPELICAN.COM'S WEB SITES, YOU SIGNIFY THAT YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS, WHICH MAY BE AMENDED AT ANY TIME BY POSTING THE AMENDED TERMS ON THE EPELICAN.COM WEBSITES. ANY AMENDED TERMS WILL BE AUTOMATICALLY EFFECTIVE IMMEDIATELY AFTER THEY ARE POSTED. ePelican.com reserves the right to terminate or suspend your use of the ePelican.com Websites and/or the ePelican.com Services if you do not comply with this Agreement or any other ePelican.com policy or procedure, or for any other reason we determine, in our sole discretion.

  1. About These Terms. These terms govern any offer that you receive to sell your Product to or through ePelican.com. These terms, the terms that govern your use of ePelican.com’s web sites ("ePelican.com Websites"), the ePelican.com Services and any and all applications included therein, which terms are located at https://www.ePelican.com.com/legal, the terms of ePelican.com’s privacy disclosures located at https://www.ePelican.com/privacy_policy and any supplemental terms or policies that accompany a specific transaction, feature or application collectively make up an agreement between you and ePelican.com (the "Agreement"). You acknowledge that this Agreement is in electronic form and has the same force and effect as an agreement in writing.
In this Agreement, the term "you" or "your" means an individual or entity exercising rights under this Agreement, and the term "ePelican.com," "we" or "us" means ePelican.com and its affiliates and subsidiaries.
  2. Requirements. In order to complete the sale of your Product to or through ePelican.com or to complete any other transaction with ePelican.com, you must:
(i) Create an account with us;
(ii) Provide true, up to date and accurate account information about yourself and any Product you submit to us;
(iii) Comply with all terms and conditions of this Agreement;
(iv) Comply with all applicable laws and regulations, including all import and export laws as described in Section 15 below;
(v) Transact on behalf of yourself and not on behalf of others; and
(vi) Have the legal capacity to enter into agreements and to convey title and interest in any Product that you submit to us.
In order to receive payments for any Products we purchase from you, you must provide us with information including a valid email address at which you are able to receive email, a valid postal address at which you are able to receive mail, and your first and last name. ePelican.com shall not be responsible for communication errors should your contact information be in accurate or incomplete. You are responsible for ensuring that you can receive emails from ePelican.com and ePelican.com is not responsible for any emails that were not received by you because they were blocked or filtered as spam. You understand and agree that if you fail to provide us with accurate and up to date information about yourself: (a) we will not be responsible for any misapplied payments or payments sent to a wrong address, and (b) any unclaimed funds may be subject to collection by governmental authorities under applicable unclaimed funds and escheat laws. You agree that we have no obligation to you if any of your unclaimed funds are turned over to governmental authorities.
  3. Product Eligibility. ePelican.com determines, in its sole discretion, which Products are eligible for purchase by or through the ePelican.com Services and for which eligible Products ePelican.com will provide an offer. ePelican.com may terminate the eligibility of certain Products at any time and without advanced notice, but such termination will not affect any Products for which you have already accepted an offer, which is good for thirty (30) days pursuant to Section 9 below.
  4. Condition Defined. ePelican.com uses three (3) basic Product conditions to grade Products, ranging from "Immaculate" or “No Noticeable Flaws” to "Damaged” or “Functional or physical problems." Conditions can vary widely between categories and types of Products. Broadly, ePelican.com's Product definitions are as follows:Immaculate or No Noticeable flaws: the item looks like it has never been used and is 100% functional. Good or Normal wear and tear: the item has visible signs of use, but is otherwise 100% functional. Damaged or Functional or physical problems: the item does not turn on, one or more Product functions is non-operative or the item has serious physical damage that inhibits use (e.g. broken or cracked screen or missing parts). 
The above definitions are broad guidelines. More specific condition definitions specific to the category and/ or type of Product may be included on the ePelican.com Website offer screen and serve as the effective condition definition for that product. Condition definitions are subject to change at ePelican.com's discretion. If you are uncertain about your Product’s condition, please seek guidance by contacting ePelican.com’s customer care.
  5. Product Valuation. All offers will be based on ePelican.com's own determination of the Product value in reliance on the accuracy of the information you supply us. ePelican.com will use its discretion to determine the Product value, weighing factors that may include the Product's model, functionality and condition and whether necessary Product accessories have been provided by you. Upon receiving an offer, you have the option of accepting or rejecting that offer. Acceptance indicates you are willing to provide your Product to ePelican.com at the offered price. If you do not accept ePelican.com’s offer, the specific transaction expires. If after rejecting the offer you change your mind and want to accept the offer, you will need to open another transaction with us at which point, assuming the Product is still eligible for purchase, the new offer may be different as Product prices are subject to change.
  6. Fitness for Sale; Phone and Internet Service. You must have all right, title, and interest in any and all Products you seek to sell to ePelican.com and all Products must be able to be activated for new service (unless the Product is incapable of being activated because it is in “Damaged” condition). The Products and the sale and shipment of such items to ePelican.com: (a) must comply with all applicable laws, statutes, ordinances, including without limitation all import and export laws as described in Section 14 below, (b) may not infringe on third party intellectual property rights (including copyrights, trademarks, patents, trade secrets or other proprietary rights), and (c) shall not be counterfeit, stolen, or fraudulent. You represent and warrant that the Products are free of any liens or encumbrances, including third-party software which may not be transferred or for which royalties are due. By using the ePelican.com Services, you agree to indemnify ePelican.com from all claims or losses sustained by ePelican.com as a result of any breach of these representations and warranties. It is your responsibility to discontinue phone, Internet and/or any similar service on your Product prior to selling it to ePelican.com. ePelican.com is not responsible for any service charges related to your Product, whether you incur such charges before, during or after your use of the Services. It is also your responsibility to remove any security codes that would prevent use of any Product.
  7. Sending ePelican.com Your Product. When packaging your Product, be sure to include all materials included in your description when we calculated your offer. This may include software, accessories, adapters, and manuals. Failure to include any items you told us about when the offer was calculated, or sending us a Product which does not match your original description, may impact the final value of your Product and may result in a revised offer.
  8. Removing Data From Your Product. For Products involving devices that store files and/or personal data on hard drives, memory chips or the like, you must back up and store any data you wish to keep from your Product and remove any personal information before you send your Product to us. ePelican.com’s standard practice is to remove all such data from your Product; however, ePelican.com makes no guarantee that it will do so. By sending ePelican.com your Product, you agree to release us from any claim as to the Product, the data stored in such Product, or any information on any media used in conjunction with the Product and which you send to ePelican.com, or for such data's security, integrity, confidentiality, disclosure or use. ePelican.com is not responsible for: (a) any loss suffered by you due to any data that is not erased from the device and transferred to a third party, or (b) any loss of data after you submitted your Product to us.
  9. Product Inspection; Offer Recalculation. Your Product must be received by ePelican.com within thirty (30) days after you accept the original offer provided by ePelican.com and complete the check- out process on the ePelican.com Website (the "Delivery Period") or the offer shall automatically expire. Packing and shipping recommendations provided to you by ePelican.com should be followed in order to avoid possible damage to or loss of the Product in transit. ePelican.com will inspect all Products that are received. ePelican.com has the option to accept or reject the Product, including without limitation, to reject any Product not conforming to the description you provided to us, any Product modified in such a way that it no longer conforms to the original factory specifications, any Product no longer complying with applicable laws or regulations (e.g., FCC rules, etc.) and/or any Product damaged or lost in transit. If ePelican.com rejects the Product for any of these reasons, the original offer automatically expires and is rescinded. ePelican.com reserves the right to revoke the original offer and provide a revised offer for the Product if: (a) the Product and/or materials are not as described, (b) the Product is received by ePelican.com after the Delivery Period, and/or (c) ePelican.com receives Product(s) that are different from those identified when your offer was calculated.
  10. Recalculated Product Offers after Inspection. In the event ePelican.com recalculates the offer it provided for the Product after it has been received and inspected, as described above, you shall have the option of accepting or rejecting the new offer. If you accept the new offer, you will be paid in normal course and in accordance with these service terms. If you reject the new offer, ePelican.com will return the Product to you at the address from which it was originally sent. ePelican.com will give you a period of seven (7) days after ePelican.com presents you with a recalculated offer via email at the address you provided to accept or reject the new offer (the "New Offer Period"). ePelican.com will also remind you of the outstanding new offer one or more times during the New Offer Period. However, if the new offer is neither affirmatively accepted nor rejected by you during the New Offer Period, the new offer will be deemed to have been accepted by you and you will be paid the new offer price in the normal course and in accordance with these service terms. For the avoidance of doubt, your acceptance of the original offer and/or any new offer is final and you may not change your mind later about accepting such offer.
  11. Releasing Rights to Product. Once you send ePelican.com your Product, ePelican.com cannot and does not guarantee that it will be able to honor any request for return of the Product and/or any data or information contained in such Product. Of course, if ePelican.com rejects the Product or you do not accept any new offer for the Product pursuant to Sections 9 and 10 ("Return Circumstances"), your Product will be returned to you as set forth in Sections 9 and 10.
  12. Risk-Of-Loss. You remain responsible for the risk-of-loss for the Products until delivery of the same to ePelican.com. You are responsible for any damages that may occur to your Product while in transit. ePelican.com is responsible for risk-of-loss when it opens the packaging containing your Product and ceases in the event ePelican.com returns your product to you for any reason. For the avoidance of doubt, in such event, risk of loss will be transferred to you once ePelican.com delivers the package to the carrier for return to you and you will bear the risk-of-loss while the Product is in transit.
  13. Passing of Title. Title to the applicable Product passes to ePelican.com upon ePelican.com’s acceptance of the Product for the original offer or the new offer, as applicable. If there is a Return Circumstance, title shall not pass and shall remain with you.
  14. Lost or stolen phones received. Occasionally, we receive a device that still has the Find My iPhone feature activated and the original owner has set it so the device will display their contact information. When we receive a phone that has been locked with a contact number we will call the number on the screen to begin a return. For your protection we will require that the original owner answers the call from the number provided only. If we receive a call back from a different number, we will require that our agents call the number again for you to pick up. Once we get a hold of the original owner, we will need verification that you are in fact the rightful owner by providing the devices IMEI number. If you don’t have this information on hand, you can contact the carrier used for the device and they will be able to provide the IMEI number. We will not be able to give the name or any contact information of our trade in customers to the original owner unless subpoenaed by law enforcement. 
  15. Non-Transferable. Any offer by ePelican.com for your Product is non- transferable and not redeemable for any other consideration other than what is offered by ePelican.com.
  16. Import and Export Laws. You agree to comply fully with all import and export laws, regulations, rules and orders of the United States, or any foreign government agency or authority, and that you will not directly or indirectly transfer your Product without proper authorization from the U.S. and/or foreign government. You bear responsibility for and assume all expenses relating to your compliance with the described laws, regulations, rules and orders, and for obtaining all necessary authorizations and clearances in order to convey your Product to ePelican.com, including without limitation, valuation, classification and duties applicable with the import of any goods. Please note: U.S. trade sanctions administered by the Office of Foreign Assets Control (OFAC) generally prohibit the importation into the United States (including U.S. territories), either directly or indirectly, of most goods, technology, or services (except information and informational materials) from, or which originated from Cuba, Iran, Iraq, Libya, North Korea, Serbia, or Sudan; from foreign persons designated by the Secretary of State as having promoted the proliferation of weapons of mass destruction; named Foreign Terrorist Organizations; designated terrorists and narcotics traffickers. You may not offer or provide to ePelican.com for sale, any Products that would violate the provisions of this Section 15.
  17. Promotions. From time to time, and at ePelican.com's sole discretion, ePelican.com may offer promotional programs as an incentive to customers. Promotions applicable to payments are applied as an increment to the final value of a customer's Product, but they are not considered a change in that final value. Promotional programs have explicitly defined terms, including but not limited to, expiration, usage per person and per transaction, and other limitations and restrictions. Unless otherwise stated, promotions must be applied by you before checkout. For the avoidance of doubt, once checkout is completed, promotions cannot be applied to the same transaction. ePelican.com reserves the right, in its sole discretion, to cancel or refuse promotions.
  18. Accuracy of all Information. ePelican.com makes every effort to ensure the accuracy of all information you receive in relation to your Product. From time to time, however, there may be typographical errors, technical inaccuracies, pricing or other errors or omissions. As such, ePelican.com reserves the right, at any time prior to payment, to:(a) Correct an error. (b) Change the offer. In the event the Product has already been sent to ePelican.com, the changed offer will become a New Offer subject to the processes set forth in Section 9 and Section 10. Otherwise, the changed offer will be a re-issued original offer, which you may accept or reject. (c) Void a transaction. If the Product was already sent to ePelican.com, ePelican.com will be deemed to have rejected the Product resulting in a Return Circumstance subject to Section 11.
  19. Privacy. We view protection of users' privacy as a very important community principle. When you use the ePelican.com Web Sites and the ePelican.com Services, we collect information about you. You agree that we may collect and use your information in accordance with the ePelican.com Privacy Policy, which you can review by going to https://www.ePelican.com.com/privacy_policy, as the same may be updated from time to time. If you object to your information being transferred or used in this way please do not use our Web sites or services.
  20. Electronic Notices and Transactions.
You agree to transact with us electronically, including without limitation, agreeing to terms and conditions or offering to sell your Product by electronic means. You authorize ePelican.com to provide you with terms and important notices about ePelican.com and your transactions to an email address you provide to us or by posting notices on an applicable page (or my account area) on www.ePelican.com.com. It is your duty to keep your email address accurate and up to date and to maintain a valid email address and to ensure that emails we send you are not filtered or stopped by spam filters or other types of email blocking functionalities. If you no longer desire to transact electronically with us, you may no longer use the ePelican.com Websites. You can retrieve and review this Agreement by clicking on the "Legal" link at www.ePelican.com.
  21. Access. You are responsible for obtaining at your own expense all equipment and services needed to access and use the ePelican.com Websites and the ePelican.com Services, including all devices, Internet browsers and Internet access. If you access the ePelican.com Website and the ePelican.com Services through a mobile or wireless device, you are responsible for all fees that your carrier may charge you for data, text messaging and other wireless access or communications services.
  22. Use of Services. By using ePelican.com Websites, you agree not to (i) access any of the Services by any means (including, without limitation, by use of scripts, web crawlers or similar methods) other than through the user interface provided by ePelican.com; and (ii) engage in any other activity that interferes with or disrupts the Services or performance of the ePelican.com Websites.
  24. Limited Liability. IN NO EVENT SHALL EPELICAN.COM, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS OR CONTRACTORS BE LIABLE FOR ANY COMPENSATORY, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY, OR ANY CLAIMS OF YOU OR OTHER THIRD PARTIES WHATSOEVER WITH RESPECT TO YOUR TRANSACTIONS WITH EPELICAN.COM UNDER THIS AGREEMENT. Some states do not allow the exclusion or limitation of liability of consequential or incidental damages, so the above exclusions may not apply to all users; in such states liability is limited to the fullest extent permitted by law.
  25. Indemnity. You agree to indemnify, defend, and hold harmless ePelican.com, its parent, subsidiaries, affiliates, officers, directors, employees, agents, representatives, vendors and distributors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that such parties may incur as a result of or arising from your (or anyone using your account’s) violation or breach of any terms under this Agreement. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with our defense of such claim.
  26. Entire Agreement/No Waiver. This Agreement constitutes the entire agreement of the parties with respect to the subject matter hereof. The captions are used only as a matter of convenience and are not to be considered a part of this agreement or be used in determining the intent of the parties to it. No waiver by ePelican.com of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. Sections 6, 8, 11, 13, 15, 18, 19 and 22 through 28 shall survive termination of this Agreement.
  27. Correction of Errors and Inaccuracies. The ePelican.com Website and any correspondence related to a transaction may contain typographical errors or other errors or inaccuracies and may not be complete or current. ePelican.com therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update the Content at any time without prior notice. ePelican.com does not, however, guarantee that any errors, inaccuracies, or omissions will be corrected.
  28. Modification. ePelican.com reserves the right to modify this Agreement at any time. If you do not agree to the changes, you may discontinue using the ePelican.com Websites and/or the ePelican.com Services. Your continued use of any ePelican.com Website and/or ePelican.com Services after any such changes take effect constitutes your acceptance to such changes. Each time you submit a Product for sale to ePelican.com, you reaffirm your acceptance of this Agreement as in effect at the time of such use. You are responsible for reviewing this Agreement each time you use the ePelican.com Websites and/or the ePelican.com Websites. The Agreement is and will be located at https://www.ePelican.com.com/ main/service_terms. The last date this Agreement was revised is set forth below. Terms and conditions modifying the Agreement are effective immediately upon posting.

If you have any questions, concerns, or suggestions regarding the above Agreement, please feel free to email support@ePelican.com. Last Updated: April, 4th 2014

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